FAQ

Frequently Asked Questions

General

What is Vela Beauty?

Vela Beauty is an online beauty store serving customers in the United Kingdom through www.velabeauty.co.uk.

We offer beauty and personal-care products selected for customers looking for convenient beauty solutions.

Where is Vela Beauty based?

Our listed business address is:

612 Bearwood Rd, Bearwood, Birmingham B66 4BW, United Kingdom.

How can I contact Vela Beauty?

You can contact us by email:

support@velabeauty.co.uk

You can also call:

+44 7594 433222

Orders

How do I place an order?

Select the product you wish to purchase, add it to your shopping basket, proceed to checkout and enter the requested delivery and payment information.

Before completing your order, review the products, quantities, delivery details and total price.

Will I receive an order confirmation?

An order confirmation may be sent to the email address provided during checkout.

Please check your spam or junk folder if you do not see it shortly after ordering.

Can I change my order after placing it?

We will try to accommodate changes where the order has not yet entered processing or dispatch.

Once an order has been dispatched, changes may no longer be possible.

Shipping

Is shipping free?

Yes. Standard shipping is currently free for eligible UK orders.

How long does delivery take?

Our standard estimated delivery time is 5–8 business days.

Delivery times are estimates and can occasionally be affected by carrier or other circumstances outside our reasonable control.

Do you provide tracking?

Where tracking is available for the shipment, tracking information may be provided after dispatch.

What should I do if my order is delayed?

Contact support@velabeauty.co.uk with your order number.

We will review the delivery information and assist you with the next steps.

Returns and Refunds

How long do I have to request a refund?

Our standard store return period is 30 days from receipt of the order, subject to the conditions of our Refund & Returns Policy and applicable statutory consumer rights.

How do I request a return?

Email support@velabeauty.co.uk with:

Your order number
Name
Product concerned
Reason for the return
Photos where relevant

Please contact us before sending a product back.

How quickly are refunds processed?

Eligible refunds are normally processed within 7 days after the return has been received and reviewed.

Your payment provider may require additional time to make the funds available.

Can I return a beauty product after opening it?

Certain beauty or personal-care products may not be returnable after opening where hygiene or health-protection rules permit this restriction.

This does not remove statutory rights concerning faulty, damaged, incorrectly supplied or misdescribed goods.

What if my product arrives damaged?

Photographs of the product and packaging may help us investigate the issue.

Beauty Products

How should I use my beauty product?

Always follow the product's instructions, warnings and intended-use information.

Do not use a product for a purpose that is not specified by the manufacturer.

What if I have sensitive skin?

Check the ingredients and product-specific information before use.

If you have concerns about an ingredient or have a known allergy, seek appropriate professional advice before using the product.

Can beauty products cause reactions?

Individual reactions can vary.

If you experience an unexpected or serious reaction, stop using the product and seek appropriate medical advice.

Are product results guaranteed?

No. Individual experiences can vary, and cosmetic products should be used according to their intended purpose and instructions.

We do not promise individual results that cannot reasonably be supported by the product information.

Account and Privacy

Do I need an account to purchase?

This depends on the checkout options available on the website.

Where guest checkout is available, customers may purchase without creating an account.

How is my personal information handled?

Please see our Privacy Policy for information about how we collect, use and protect customer information.

Is my payment information secure?

Payments are processed through the payment services available during checkout.

For security reasons, never send full payment-card details to us by email.

Contact

If your question is not answered here, contact our customer support team.

Vela Beauty
612 Bearwood Rd
Bearwood
Birmingham B66 4BW
United Kingdom

Email: support@velabeauty.co.uk
Phone: +44 7594 433222
Website: www.velabeauty.co.uk