Terms of service
Last updated: 22 September 2026
These Terms of Service govern your use of www.velabeauty.co.uk and purchases made from Vela Beauty.
By using our website or placing an order, you agree to these Terms of Service and our applicable policies.
1. About Us
Trading name: Vela Beauty
Website: www.velabeauty.co.uk
Email: support@velabeauty.co.uk
Telephone: +44 7594 433222
Address: 612 Bearwood Rd, Bearwood, Birmingham B66 4BW, United Kingdom
2. Website Use
You agree to use this website lawfully and responsibly.
You must not:
-Use the website for fraudulent purposes
-Attempt to gain unauthorised access to the website or its systems
-Interfere with website operation
-Introduce malicious software
-Copy or misuse website content without permission
-Use the website to violate applicable laws or regulations
We reserve the right to restrict access where there are reasonable grounds to believe the website is being misused.
3. Product Information
We aim to provide accurate product descriptions, specifications, photographs and pricing information.
Colours and appearance may vary slightly depending on your device or display settings.
Product information may be updated when necessary to reflect changes in products, stock, packaging or supplier information.
We do not intentionally publish information that we know to be false or misleading.
4. Beauty Product Information
Customers should read product descriptions, ingredients, instructions, warnings and other information provided with the product before use.
Beauty and cosmetic products should only be used according to their intended purpose and instructions.
Customers should discontinue use and seek appropriate professional advice if they experience an unexpected or serious reaction.
Where a product has specific contraindications, warnings or usage instructions, those instructions should be followed.
5. Cosmetic Claims
Product descriptions and marketing information should be understood according to the actual characteristics and intended use of the relevant product.
We do not intend to represent cosmetic products as medicines or medical treatments unless the product is lawfully marketed for that purpose.
We aim to ensure that product claims are accurate and supported by appropriate product information.
6. Product Availability
Products are subject to availability.
If a product becomes unavailable after an order has been placed, we will contact the customer where appropriate and may provide a suitable resolution, including cancellation and refund where applicable.
7. Prices
Product prices are displayed on the website before purchase.
Prices may change from time to time, but changes will not normally affect orders that have already been accepted unless required by law.
Any applicable delivery charges will be shown before the customer completes the purchase.
8. Orders
When you place an order, you are submitting a request to purchase the selected products.
An order confirmation may be sent to the email address provided at checkout.
We reserve the right to cancel an order where there is a genuine issue such as:
-A clear pricing error
-Product unavailability
-Suspected fraudulent activity
-An inability to fulfil the order
-A technical error affecting the order
Where an order is cancelled and payment has already been taken, an appropriate refund will be provided.
9. Payment
Payment must be completed using an available payment method at checkout.
Payment processing may be handled by third-party payment providers.
We do not ask customers to send complete payment-card information through email.
10. Shipping
We currently offer free standard shipping for eligible orders.
Our stated standard delivery timeframe is:
5–8 business days.
Delivery estimates are provided as reasonable estimates rather than guaranteed arrival dates unless a specific guaranteed service has been expressly offered.
Customers should ensure that their delivery information is accurate before completing an order.
11. Returns and Refunds
Returns and refunds are governed by our Refund & Returns Policy.
Nothing in these Terms limits statutory consumer rights.
12. Intellectual Property
Unless otherwise stated, content published on the Vela Beauty website, including text, graphics, logos, designs and original materials, may be protected by intellectual-property laws.
You may access the website for personal shopping purposes but may not reproduce, distribute or commercially exploit protected content without appropriate permission.
13. Third-Party Services
Our website may use third-party services to provide functions such as payments, analytics, delivery, hosting or other ecommerce services.
Those services may operate under their own terms and privacy policies.
14. Website Availability
We aim to keep our website available and functional, but we cannot guarantee uninterrupted access at all times.
Temporary interruptions may occur because of maintenance, technical problems, security issues or circumstances outside our reasonable control.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms affects statutory consumer rights.
To the extent permitted by law, Vela Beauty will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
16. Events Outside Our Control
We will not be responsible for delays caused by circumstances beyond our reasonable control, which may include severe weather, transportation disruption, strikes, network failures, supplier interruptions, government action or other significant events.
Where such an event affects an order, we will take reasonable steps to communicate relevant information to the customer.
17. Privacy
Our collection and use of personal information is explained in our Privacy Policy.
18. Changes to These Terms
We may update these Terms from time to time.
The version displayed on this page will apply to website use and purchases subject to applicable law.
19. Governing Law
These Terms are intended to operate under the laws applicable in the United Kingdom.
Mandatory consumer protections applicable to the customer will continue to apply.
20. Contact
For questions regarding these Terms:
Vela Beauty
612 Bearwood Rd
Bearwood
Birmingham B66 4BW
United Kingdom
Email: support@velabeauty.co.uk
Phone: +44 7594 433222
Website: www.velabeauty.co.uk