Contact information
We're here to help with questions about products, orders, delivery, returns and refunds.
Customer Support
Email: support@velabeauty.co.uk
Phone: +44 7594 433222
Our customer support team can assist with:
-Product questions
-Existing orders
-Delivery questions
-Tracking enquiries
-Returns
-Refund requests
-Damaged or incorrect orders
-General website enquiries
Business Address
Vela Beauty
612 Bearwood Rd
Bearwood
Birmingham B66 4BW
United Kingdom
Online Store
Order Enquiries
When contacting us about an existing order, please include your order number whenever possible.
This helps us identify your order and provide assistance more efficiently.
For return or refund requests, please contact us before sending products back so that we can provide the appropriate instructions.
Product Questions
If you have questions about a beauty product before purchasing, please contact us and provide the product name or a link to the relevant product page.
For questions involving allergies, ingredients, medical conditions or specific health concerns, customers should review the product information and seek appropriate professional advice where necessary.
Returns & Refunds
For complete information about return eligibility, cancellation rights and refunds, please review our Refund & Returns Policy.
Refund requests: support@velabeauty.co.uk
Shipping
Our standard UK shipping service is currently free, with an estimated delivery timeframe of 5–8 business days for eligible orders.
For delivery questions, please provide your order number when contacting us.
Contact Form
Customers may also use the contact form available on our website.
Please do not submit complete payment-card numbers, passwords or other highly sensitive information through a contact form or email.
We look forward to hearing from you.
Vela Beauty
612 Bearwood Rd
Bearwood
Birmingham B66 4BW
United Kingdom
Email: support@velabeauty.co.uk
Phone: +44 7594 433222
Website: www.velabeauty.co.uk