Shipping policy
Last updated: 22 September 2026
At Vela Beauty, we aim to provide a straightforward and transparent delivery experience.
Shipping Destination
Vela Beauty currently offers standard delivery to customers in the United Kingdom for eligible products.
Delivery Cost
Standard shipping: FREE
There is no standard shipping charge for eligible UK orders.
If any product has different delivery conditions, those conditions will be clearly displayed on the relevant product page or during checkout.
Processing
Orders are prepared for dispatch after the order has been successfully received and payment has been confirmed.
Processing time can vary depending on product availability and order volume.
If an unexpected delay affects your order, we will make reasonable efforts to provide relevant information.
Estimated Delivery
Our standard estimated delivery timeframe is:
5–8 business days.
This is an estimated delivery period and not a guaranteed delivery date unless a specific guaranteed service is expressly offered.
Delivery times can occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, transportation disruption or other unforeseen events.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully check:
-House or building number
-Street
-Town/city
-Postcode
-Contact telephone number where requested
If you notice an error after placing an order, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has entered the dispatch process.
Tracking
Where tracking is available for your shipment, tracking information may be provided by email after dispatch.
Tracking updates can take some time to appear after a carrier receives the parcel.
Delayed Deliveries
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please provide your order number and delivery details so that we can investigate.
Lost or Damaged Orders
If your parcel appears to have been damaged during delivery, please contact us promptly.
We may request photographs of the packaging and product to assist with an investigation.
If an order is confirmed to have been lost or otherwise requires a remedy, we will work with the customer to provide an appropriate resolution in accordance with applicable law.
Incorrect Delivery Information
If a customer provides an incorrect or incomplete delivery address, this may cause delays or prevent successful delivery.
Please contact us immediately if you believe your delivery information is incorrect.
Contact
Vela Beauty
612 Bearwood Rd
Bearwood
Birmingham B66 4BW
United Kingdom
Email: support@velabeauty.co.uk
Phone: +44 7594 433222
Website: www.velabeauty.co.uk